Return and Refund Policy
At Jaxon Kitchenware, we strive to provide the best quality products and a seamless shopping experience. However, if you are not satisfied with your purchase or encounter any issues, please review our Return and Refunds Policy.
1. Eligibility for Returns
- Products are eligible for return only if they are damaged, defective, or incorrect upon delivery.
- Returns must be requested within 7 days of receiving the product.
- The product must be returned in its original packaging, unused, and with all included accessories or materials.
2. Return Process
- To initiate a return, contact our customer support team via phone or email with details of your order and the issue encountered.
- Our team will guide you through the return process and arrange for the product to be picked up from your location, if applicable.
3. Refunds
- Refunds are issued only for verified damaged, defective, or incorrect products.
- Refunds are processed in cash at the time of product pickup or after successful verification of the returned item.
- No refunds will be processed for products returned beyond the 7-day return window or for items found to be used or intentionally damaged.
4. Non-Returnable Items
- Products that show signs of use, damage due to misuse, or are returned without original packaging will not be eligible for return or refund.
- Custom or personalized items are not eligible for return unless defective.
5. Contact Us
If you have questions about this policy or need assistance with a return or refund, please contact us: [email protected]