Shipping Policy

At Jaxon Kitchenware, we are committed to delivering your home decor products promptly and securely. Please review our shipping policy below:

1. Shipping Method and Delivery Timeframe

  • Shipping Method: We partner with reputable courier services to ensure safe and timely delivery of your orders.

  • Delivery Timeframe: Orders are typically delivered within 3 to 5 business days from the date of dispatch. Please note that delivery times may vary based on your location and the availability of the products ordered.

2. Shipping Charges

  • Standard Shipping: We offer free standard shipping on all orders within our serviceable areas.

  • Expedited Shipping: For faster delivery, expedited shipping options are available at an additional cost. Please contact our customer service for more details.

3. Cash on Delivery (COD) Payment Option

  • Availability: We offer Cash on Delivery (COD) as a payment option for your convenience. This allows you to pay for your order in cash upon delivery.

  • Process:

    1. Order Placement: Select COD as your payment method during checkout.
    2. Order Confirmation: You will receive an order confirmation with estimated delivery details.
    3. Delivery and Payment: Our delivery agent will arrive at your specified address within the estimated timeframe. Please have the exact amount ready in cash to facilitate a smooth transaction.

  • Important Notes:

    • Ensure someone is available at the delivery address to receive the package and make the payment.
    • If the exact amount is not available, the delivery agent may not be able to process the payment.
    • COD is available only in select areas. Please verify the availability of this option during checkout.

4. Order Tracking

  • Tracking Your Order: Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to track your shipment through our courier’s tracking system.

5. Delivery Issues

  • Missed Delivery: If you are unavailable at the time of delivery, our courier will attempt to contact you to reschedule. Please ensure your contact information is accurate to avoid delays.

  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer service within 48 hours of delivery. We will arrange for a replacement or refund as per our return policy.

6. Contact Us

For any questions or concerns regarding our shipping policy or your order, please contact our customer service team: [email protected]